Who knows helpdesk with 1C integration?

Question

Helpdesk

Recommend helpdesk with the ability to integrate with 1C.
It is necessary that the data on applications could be uploaded automatically and fed to 1C-ke and that there would be a mobile application.
There will be 10 operators of different levels, so it is necessary to be able to set up the hierarchy of employees.
Ideally, what would be included in the CMDB and SLA calculation based on requests.

Answer 1

We use Okdesk. There are, in my opinion, very successful mobile applications (both for performers and applicants). There is no full-fledged CMDB - this is a solution for "external" support, but there is an accounting of equipment or software serviced in relation to clients.
Regarding 1C, I can only say what they said at their last webinar this week (if I understood everything correctly), namely:
- there is a ready-made "processor" for synchronizing clients, contact persons, contracts
- they will implement the script by the end of the year, when, according to paid applications (there is such a mechanism), information about the work performed will be uploaded to 1C, and invoices will be "attached" to these same applications from 1C.
At the same time, taking into account the API, you can "finish" this ready-made processing for yourself.

Answer 2

Why invent complexity?
If you want applications in 1C, then immediately take a decision on 1C: https://itilium.ru/product

Answer 3

Itilium, obviously. He himself is written in 1C :)