Which CRM to choose for government agencies?

Question

CRM

Hello!
We are looking for a flexible CRM solution for municipal authorities.
Most CRMs are designed for business: deals, sales funnel, leads, e-commerce, etc.
We need a simpler solution - document execution control and internal messages.
Desirable: web version, applications. Well, the price matters ...
Thank you!

Answer 1

Pay special attention to licenses for all components of CRM. Well, get used to the idea that you will not receive a 100% product - you will have to refine it in the process.

Answer 2

These things need to be tested. It is advisable to invite a person who is involved in the implementation. AmoCRM is good for sales