Where to find scripts for online store operators

Question

CRM

Everyone at all conferences says how easy it is to create an online store.
So much for CRM in the clouds, and ready-made store engines, etc.
OK. Well, we started to build a store, we did almost everything and thought it over:
we need to hire people of professions in which we are not boom-boom,
somehow train them,
demand them according to job descriptions.
Technologically, we have decided everything.
and here we urgently need:
1. online store operator job description
2. phone scripts for the first call, support, etc.
Where can I get all this? To immediately become a decent company.

A cursory search on the Internet gives a bunch of links on dubious sites to viruses or spammers.

Answer 1

by the word script, I meant the algorithm of actions of operators in typical situations
It seems like I heard from salespeople that this is what it is called

Answer 2

According to the first, this is the "Job Description of the Sales Consultant", take it as a basis and remove the excess.
According to the second, there are really a lot of scripts, there are even free ones. At first we used this siteheart.com/ here, maybe not everything, but there is a lot for free.

Answer 3

1. Usually, CRM in online stores are very strongly integrated with (IP) telephony - with an incoming call, either the card of the current client or a new card is opened to be ready to enter a new one.
2. CRM lacks both specific narrowly tailored for a specific company, and ready-made general ones, like SugarCRM or Sharepoint portals, so there are no general instructions either.
3. What does telephony scripts mean? a telephony script is an instruction for ATSka on what to do under specific conditions - transfer the call to an operator during business hours or send it to the stub “everyone has gone home, leave a message or call back tomorrow”.
4. Instructions for working with clients - usually trainings with psychologists, marketers on how to properly convince a client to buy that pink crap in addition to the garbage that he wants, how to understand what he wants, and how not to send him three letters if the client is a complete dumb goat who can’t connect three words and an hour demanding “to call the chief, because technical support is stupid and can’t do anything, I want to talk to the chief”
Good luck to you in “immediately becoming a decent company”, I hope you succeed.