When uploading a passport to verify an account, an error appears, what should I do?

Question

Facebook

A friend registered on FB, after some time on the same day I was blocked and asked to provide a photo of the document (I provided a passport). The photo loads normally, when you press the send button, they write "Sorry, an error occurred" And this has been going on since Thursday.
What to do? how to unlock the page?
see screenshot

Answer 1

Score