What to say to a megaphone if the speed is 10kbps for 7 days already?

Question

Megaphone

Greetings.
Tell me, what can I say \ write to the company "megafon" (central region) if my Internet connection speed is 10 kbit / s on my "megafon modem"?
Briefly... I live in the Vladimir region (not even in the center of the paradise) in the village. I use the Internet for business purposes. In connection with the Internet , I lose both orders and do not meet deadlines. those. I suffer losses.
They created a request on the very first day as soon as the problems started.
Can anyone suggest? Maybe there is something in the law on communications that is worthy of mention, or somewhere else?
Thank you.
(Please do not link to pages, but post answers here. For the reasons stated above. Thank you.)

Answer 1

"Goodbye" to say.

Answer 2

A contract for a private person or for a legal IP? It’s just that you won’t be able to say anything about losses if you act as an ordinary citizen, because in this case communication services are provided to you for calling your grandmother and mother, and not for making money.

Answer 3

We do not have tele2 and 3G. And I consider the current megaphone tariffs to be simply predatory. Himself temporarily in the sanatorium is forced to use a megaphone with their so-called "unlimited" which cuts the speed and sets the threshold. Other operators generally do not stupidly take here. 2011 is in the yard. And by the way, I use an amplifying antenna, a converted E1550 huawei and a 3g Edimax router. (There is some pseudo-mobility). At least somehow it saves the situation, but the speed declared by Megafon is not even in sight. Megaphone three cheers ... (

Answer 4

With beeline now butting on the same topic. Only in my case it is Moscow, 2-3 kbps, which 90% of the time do not work at all. Started with support. Judging by the answer of the support, they did not even read the part of the letter about the fact that the Internet is not working.

Answer 5

In the case of butting with MTS (Vladimir region), I twice managed to receive a one-time compensation of 80 rubles (one compensation for two different numbers).

Answer 6

Strictly speaking, butting is useless.
The speed in the contract is most likely indicated “up to ... kbit / s”, your 10 kb / s fits perfectly into this framework.
In general, it is strange that the speed was normal at first, and then suddenly fell. Unless there were "pitches" that clog the throughput of the sector. But here they can hardly help you.
PS In general, you need to understand that radio and mobile communications are not a very reliable thing, no one will guarantee you the speed and availability of services. And relying on them for critical things is not very correct.