What questions to ask in an interview for a Technical Support employee?

Question

Personnel Management

What questions can be asked to test the knowledge of a Technical Support specialist? How to formulate them correctly?
Tasks:
Key tasks:
installation and configuration of workstations (personal computers) of company employees;
installation of operating systems on workstations;
setting up printers, print servers, and other equipment at the workplace of company employees;
installation and configuration of the main and additional (system and application) software on employee workstations;
backing up and restoring user information;
user training and comprehensive assistance to them in the aspects of using a personal computer;
diagnostics, search and elimination of errors in the hardware and software of workstations;
ensuring the delivery of faulty equipment to the technical department;
receiving recommendations from system administrators aimed at coordinating and ensuring the highest possible level of information security of workstation configurations in the enterprise network.

Answer 1

If you have system administrators - ask them to take part in the interview and make a list of questions + rating system.
Without this, you can hire any advanced user who knows how to google, or a system administrator who agrees to a small salary.

Answer 2

If you are going to conduct an interview, call IT specialists or invite a normal specialist for a fee.
On the topic - take questions directly from the list of tasks (except for the last two), however, they are terrifying, just nauseating, state-of-the-art and semi-official. Well, what kind of "installation and configuration of the main and additional (system and application) software on employees' workstations", if you can just say "installation and configuration of programs"? Just ask what a specialist can install and configure, for example, let him tell, and based on the story, try on whether it suits you. Same for other questions.

Answer 3

If eniky will work in submission to the admins - call the head of the IT department, the senior admin, or whoever they have over the hill.
If Enikey will work in his own division (and according to the chased phrases, you can generally assume a large office) - call the head of the technical support department