What Helpdesk selection criteria would you recommend?

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Ilya Brazhnikov2016-02-15 13:14:16

Helpdesk

Ilya Brazhnikov, 2016-02-15 13:14:16

Good afternoon.
Recently, I released the first (and therefore there are still few helpdesk in it) version of the guide to HelpDesk systems . It would be interesting to hear the opinion of people who have encountered the problem of choosing a helpdesk, for sure I missed some chips in the filter.
Thanks in advance for your replies.

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Ivan Baaton, 2016-05-19
@social_startup

there is a problem.
there are a lot of services and solutions to choose a user support system.
Now we are faced with a problem: we need to install a support system with minimal participation of developers - that is, we install a ready-made script and that's not all.
Moreover, the system itself should be able to create tickets for the user and track the history and progress of him.
Is there something for similar purposes?