What are the ways to notify about new tickets on the support site?

Question

CRM

It is planned to launch a service (platform of electronic goods), where users will make payments. What are the ways to notify the support service about new transactions on the site so that they can further process the user's request? At this stage, an admin panel has already been developed and implemented for such a support service, where there is a line of orders and complete information about the incoming request. But there is no way to receive this application. How can the situation be corrected?
here are the options that I see:
-all requests fall into CRM
-pop-up browser notification in the admin
panel -email
-in telegram chat

Answer 1

Any. Where is more convenient. Your options are pretty good. In general, notification methods should be in the TOR. If not, check with the customer.

Answer 2

In my opinion, the most convenient is:
-E-mail (usual problems / orders)
-sms to the manager (if there is a large amount or a long delay on the order
)

Answer 3

Hello. Through the online service https://apix-drive.com/ru , you can set up notifications by mail, telegram, sms