What are the criteria for choosing an online chat for a website (online consultant)? What's important? What to pay attention to?

Question

Conversion

Hello. Does anyone use the online chat on the site (online consultant)? What is this service or script? Why did you choose the one you chose? What was important when choosing? What parameters, functions and features were you guided by? Why is jivosite almost everywhere?

Answer 1

jivosite Good marketing was done in due time. Easy to install.
You can implement your own version well using telegrams api to work through the messenger, or on node js

Answer 2

All third-party chats:
1. Bring terrible brakes
2. Post third-party code from external resources means you don't give a damn about security.
How I did it:
1. To the openfire server
2. The page is created using the Candy plugin
3. Well, we place this page in an iframe even just on one page, even in a pop-up window on each page - this is already optional and easy to do
4. On Phone conversions.