T
T
Teyla2017-08-27 16:20:03
Iron
Teyla, 2017-08-27 16:20:03

Video card driver, blue screen, what to do?

Hello.
There is a laptop HP 15-ac070ur. Previously, Windows 8.1 was preinstalled. I removed it, installed Windows 7.
After that, problems began - a blue screen periodically pops up with an error code of 0x000000EA.
Googled, they write that it is connected with problematic drivers, most likely with a video card. The decryption of the dump confirmed this.
The laptop has two graphics cards - integrated IntelHD and AMD Radeon R5 M330. Tried many times to reinstall the drivers on that and on that one. Did not help. I thought to disable the integrated one altogether - there is no corresponding section in UEFI, it may be hidden, but it could not be opened.
Everything works fine in safe mode. I dismiss the hardware problem, since this has never happened before reinstalling the system. If needed, I can give a dump file or something else.
Does anyone know what other steps can be taken to solve the problem? Advise something, please.
Thank you.

Answer the question

In order to leave comments, you need to log in

2 answer(s)
A
Astrohas, 2017-08-27
@Teyla

Remove both drivers, and manually install by looking for dev_id.
otherwise
Maybe because of the "awesome" assembly? Reinstall to the normal original version from the standard image, download updates, look for drivers by dev_id and install manually.

Didn't find what you were looking for?

Ask your question

Ask a Question

731 491 924 answers to any question