USB 3.0 ports do not see external hard drive

Question

Iron

The laptop has three USB 3.0 ports and one USB 2.0. When you connect an external WD hard drive with a USB 3.0 interface to the USB 3.0 ports, the laptop does not see it. If you attach the same screw to the USB 2.0 port, then everything is fine.
At the same time, a similar external hard drive Transcend with a USB 2.0 interface, flash drives and other USB devices are seen normally on all 4 ports.
Nobody knows how to cure it?

Laptop: HP envi m6 with Intel Core i5, mother HP18A5, Win8.
Problematic screw: WD 1 TB 2.5" without external power supply (latest firmware).

Answer 1

I had a similar problem with an Adata SSD which had sata and usb3.0 on the side. in USB2.0 it worked in any computer, but in USB3.0 it worked at first, and then suddenly stopped. although then it only worked on usb 2.0. I just merged the data from it and handed it over to the store as a non-cond, because it only took two weeks before it all showed up, it was just a year and a half ago, I suspect that the controller near the disk near the usb3.0 processing channel is poorly protected by the LVDS transceiver from static electricity, I think all the controllers that they put on the disks of that time sinned with this, now I haven’t seen anything like this anymore, I myself have 3 flash drives and one WD pasport 2TB c usb3.0.

Answer 2

And the screw though somewhere works on 3.0?

Answer 3

Little data for any versions. Has the BIOS been updated, is all the drivers installed on the USB 3.0 controller, in what mode does the controller operate, is it also not visible in the WD device manager?

Answer 4

Formatting the hard drive might help, but if it's full, then it's a last resort, as it will take a lot of time and need a place to move the data. By the way, can not the file system of the screw be to blame for this, for example?

Answer 5

It seems like in the power settings there is a ban on turning off the USB power or something like that. It is on computers with USB 3.0. Maybe a food problem?

Answer 6

The USB3.0 plug has a complex design, for compatibility with the 2.0 standard First, test with another cable.