Upwork account froze after video verification. What to do?

Question

Upwork

I have problems with spoken English and for a long time I could not understand what they were saying to me. In general, back-mekal, somehow answered the questions. Then the message "Your account has been suspended. Please contact customer support." appeared. I write to them wherever possible, but they are silent. It's strange, because I can freely chat with the client and usually this is enough (I already had such an experience). As far as I understand, upwork is now closed for me or what should I do?

Answer 1

Just got verified. On the other side was some Stefan, judging by the accent of people from Eastern Europe. I went through firelis and the video chat did not work. He suggested moving the chat to Skype. The first question was:
What country are you from?
Then:
Since what year have you been working on upwork? (I couldn't answer because I don't remember)
How many active contracts do you have on your upwork? (I also couldn't answer because I haven't been there for a long time)
Then he asked this question:
What CSS stands for? I answered Cascading stylesheets.
Everything, verification passed. Nothing complicated, you just need to know basic English and listen to speech with an accent. The dude had a thick accent, like an Indian.

Answer 2

People, yes you are all lucky in general. I was verified by some Ahmed from India, not otherwise. Verification process step by step:
In fact, so far I have not seen a single person who would be blocked because of the level of English.

Answer 3

Also recently verified. The girl obviously did not want to be seen - she turned off her video. She had very clear and very fast English. Clearly a native speaker. Judging by the sounds, she was sitting somewhere in the foyer, because of the constantly coming elevator, I didn’t hear her, then she didn’t hear me. She asked where I live, where I work, what a region in the Russian Federation is (in the sense of a region). Dumped without saying goodbye, in English.))) Verification passed, received a nice bonus - it seems that they confirmed spoken English to me.

Answer 4

Go to fl.ru.
Well, if it's less serious, then wait for an answer from the support

Answer 5

Live chat always answers, well, no one canceled Google translate during the interview, if you communicate freely in the chat, then what problems can there be, they don’t ask you any difficult questions, you yourself indicate the level of English in your profile