Transfer of data to a third party for debt collection

Question

Beeline

Good afternoon.
On December 29 last year, I received an SMS from the KKM company:

“Dear [first name], we inform you that on December 28, 2012. OJSC VimpelCom has entrusted the collection of your debt to LLC CONTRAST-CREDIT MANAGEMENT. Urgently call tel. [Phone number]"

The situation is the following. He was a subscriber of Beeline (VympelCom), their Internet and IPTV. When he moved, he disconnected from them. The set-top box was rented, and accordingly I offered them to take the set-top box from me, to which I received an offer to come to their office and give it back. Such a proposal was not quite suitable at that time - there was no time for it at all (as it is now). As a result, the prefix has been with me for almost 2 years and I do not use it (to connect their TV, you need to get a new prefix, for another contract - bureaucratic insanity).
In the same December (beginning) a girl from the beeline called and offered to connect to them again. To the question about the old prefix, to be taken away, etc. answered that they don’t have a courier service in St. Petersburg, and if my funds on my beeline personal account go into the negative, it’s okay, they scare me.
Actually, having received the SMS, I was a little scared, worried and forgot. Now I remembered and the question arose - who is to blame and what to do?

There is another question, whether VimpelCom has the right, in this case, to transfer my personal data to a third party. There is nothing in the contract about this.

Who can faced similar? Google is silent, as if I'm the only one with this problem.

Answer 1

Who is to blame - you. The beeline agreement describes that when terminating the contract, the subscriber is obliged to come to the office in order to hand over the set-top box, and renting the set-top box also costs money, so in my opinion, the beeline can fairly demand money from you for renting the set-top box.
In general, it is somehow illogical to report the termination of an agreement concluded in writing by phone. At least it was worth sending them a letter (well, at least an e-mail).
PS I don’t work in the beeline, it’s just that once I myself was an IPTV subscriber from the beeline, but unlike the topikstarter, I found the time to hand over the prefix.

Answer 2

There, in the rental agreement, it is written that it will be necessary to give it to their office, such cases are not done by courier, because the device must be checked, maybe you broke it.
In general, you need to be prepared for such things if you rent something.

Answer 3

In general, if you look at the title of the question, it becomes clear that the author did not talk about this after all.
And if Vimpelcom so boldly transfers your data to just anyone, then this is not good at all.
Surely there is a column in the non-disclosure agreement for personal data - the question is how it looks.
Look for something for her. It cannot be that nothing is written.

Answer 4

I'm an idiot, yes I agree. I'll look into it, thanks.
Still, I am very concerned about the issue of personal data, I will find a contract, I will read it.

Answer 5

offtopic.
In Beeline, their own collection department has recently been reduced and they outsource all delays. Even corporate clients are shaken by these collectors.

Answer 6

It would be nice to check that these are collectors acting officially on behalf of the tenant. There are quite a lot of scammers who are so scary and shake out money
As for PD - formally, consent is required, which is usually included in the contract, but collectors acting under an agency agreement do not seem to require such permission if they comply with the requirements of the law on PD. In principle, you can file a complaint against them with Rospotrebnadzor.
As for what to do, you need to go to the office and hand over the prefix and formally close the contract, and then pay off their debt. And take all the papers about these operations.