They stole the wallet, immediately issued the cards, but there was cash, today I received a notification about an attempt to withdraw money, is it possible to somehow find out the address of the store?

Question

Fintech

About two months ago, my wallet was stolen in which there were two cards and a large amount of money. I immediately reissued the cards, but the wallet with the money could not be returned. Now I received a notification that there was an attempt to withdraw a certain amount of money from my card, it was in the "Family" supermarket, but since the card had already been reissued, it was not possible to withdraw money! I immediately called Sberbank, they told me that they could not provide the address. I decided to go to the family store and ask if it was possible to find out from the database where there was an attempt to withdraw money, but they told me to contact Sberbank again, they again said that they could not provide the address. I don’t want to go to the police, but since it was in my educational institution and I don’t want to involve the school administration in this, is it possible to somehow find the store where the attempt was made to withdraw money?

Answer 1

All through bank security and the police.
Most likely the Bank's Security Service will send it to the police. The police should have been immediately contacted as soon as the event happened.

Answer 2

is it possible to somehow find the store in which the attempt was made to withdraw money?

Why, sorry?
Officially - no. The bank will send you ... and it will be right :) If there are connections (and not just some kind, but good, strong ones, well, or an appropriate monetary equivalent - because a rather serious violation is squirming) in a store or in a bank - you can.

Answer 3

Contact the police and the bank.
But the Bank will never provide you with such data (if only because the card is the property of the bank and the fact that the bank is dealing with it, your task is only to notify the bank of its loss)

Answer 4

statement to the police

Answer 5

I will say as a former savings employee, only everything through the police

Answer 6

in this case - strictly through the police.
in principle it is possible now, but there may be nuances.
and to try to somehow bring others to violate 152 laws and other laws and other governing documents - this is the Code of Administrative Offenses. (Administrative)