The second monitor shows a black screen, what should I do?

Question

Video cards

Acer aspire e 15

second monitor UNV 1920x1080

I see the second monitor but it shows a black screen, the drivers updated and rebooted both the laptop and the monitor, disconnected the video card also does not work.
There is nothing in the bios about monitors. updated chipset.

Answer 1

In short, I took another cable and everything worked, I replaced the HDMI cable with VGA and it worked!