The organizational structure and positions of employees in Bitrix24 are not updated, what's the problem?

Question

1C-Bitrix

Hello!

The problem is as follows: The
organizational structure of the company in Bitrix24 has stopped updating. For example, an employee was promoted and the position has changed everywhere, nothing is updated in Bitrix 24, the old information remains in the "Position" section. How can I fix this, what could be the problem?

Answer 1

To start answering this question, you need to understand: how exactly was the organizational structure updated before?
Possible options:
- Handles by HR
- Integration with AD
- Integration with 1C
- Third-party scripts
In the case of "Handles by HR":
- Hire a new HR who will do it or train the current one.
In the case of "Integration with AD":
- check that the synchronization is working
- check that the settings of the department fields are set correctly
- It may be necessary to update once again to synchronize again.
In the case of "Integration with 1C":
- check the exchange logs from the 1C side
In the case of "Third-party scripts":
- find the documentation and contact the developers

Answer 2

The question is awesome. Bitrix cloud or box? With what (how) is the job change integration done?