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Anton Teremshonok2015-01-14 12:51:32
Computer networks
Anton Teremshonok, 2015-01-14 12:51:32

The network printer is unavailable until you do a tracert to it, any thoughts?

Hello!
Please help me to find a solution to the problem.
There is 1 laptop with Windows 7 x64 sp1 with the latest updates, for some reason there is a problem with it, the network printer is not available (does not ping, does not print), until you do a tracert with its address (with the address of the printer), as soon as successfully the command is completed, the printer immediately responds and is available on all available ports.
It remains available from 10 minutes to three days, then it must be repeated again, restarting the printer does not help, restarting the laptop too (for the purity of the experiment, the laptop was connected both by cable and via wi-fi, the OS was also reinstalled).
Printer - Kyocera FS-1035MFP, another 20 people print on it, they do not have such a problem.

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4 answer(s)
A
Anton Teremshonok, 2015-01-16
@TerAnYu

Today I tried to understand the issue in more detail, as a result, when tracing, it turned out that the laptop was trying to get the printer's local address from the provider's gateway, it seems to think that the address of the printer and the laptop are on different networks ....
Until I registered the route in the router that the ip address of the printer should be asked themselves - did not work.
For example:
printer - 10.50.102.64/23
laptop - 10.50.102.76/23
When tracing tries to get through the provider's gateway:
c:\>tracert 10.50.102.64 Tracert
route to 10.50.102.64 with a maximum number of hops 30
1 <1 ms <1 ms <1 ms router [10.50.102.64.1]
2 3 ms 1 ms 1 ms 10.10.11.1
3 * * * Query timed out.

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Alexander Karabanov, 2015-01-14
@karabanov

A certain wealan is dynamically added/removed on a certain switch.
Some firewall rule is added/removed dynamically.

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fufar, 2015-01-14
@fufar

try disabling hibernation/power saving mode on the MFP

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throughtheether, 2015-01-14
@throughtheether

What is the network topology? What devices (switches, routers) are located between the laptop and the MFP? If you specify the printer name (if used) and not the IPv4 address (I think you have IPv4) in the print/traceroute, what are the results?
Try deactivating all "security solutions" on the way between devices (windows firewall, possible router settings) and observe the situation.

It remains available from 10 minutes to three days, then it must be repeated again, restarting the printer does not help, restarting the laptop too (for the purity of the experiment, the laptop was connected both by cable and via wi-fi, the OS was also reinstalled).
There is a suspicion of an addressing problem, check the uniqueness of the MAC and IPv4 addresses on the devices.

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