The customer puts improvements in very small portions, how to take payment?

Question

Freelance

The customer is a very adequate person, he pays for the work, but here’s the problem: it’s not the first order he has completed, but after completion he gives a minor revision for 5 minutes, it’s really for 5 minutes, I do it, then he writes this minor revision please do it and so on, it seems that he has all the improvements written and he deliberately does not write everything at once, because after completing one, he immediately writes another and it is constantly assumed that it is the last one. After all, writing a list of improvements, I'll write the amount of payment for them. How to wean him from this habit and so that he pays for all the improvements?

Answer 1

set the minimum cost as per half an hour of work.
explain that you are busy now and will fix it in 1-23 hours.
Take money for the entire time from the arrival of the first message to the delivery of the last edit.
because you are in operational maintenance mode.

Answer 2

Here you just need to invest it initially in the cost and do not wean it.
For example, I have a customer who never orders without a discount, at least kill him, he needs a discount, I always charge him twenty percent, then I give him a twenty percent discount, he’s just like a child, and it’s clear that he doesn’t really care about the issue of money, but what beliefs then they are pushing for a mandatory discount

Answer 3

What is the problem to demand payment for the fact that:
1. Already done.
2. The cost of what has already been done was discussed earlier.
The softness of the author of the question rolls over, PPC.
Why did you go freelancing? If there is no willpower to administer))) the client, give this case to someone who understands this difficult matter! Work in the office!
Above (or below) correctly advised:
1. The minimum wage is an hour (half an hour is also nothing, a weak concession)
2. The response time to the task is at least 12 hours.
3. Well, and most importantly - do not be afraid to set a normal time for execution, a factor of two or three is at least))) I.e. if in fact you spend two hours on revision - we put SIX! etc. Otherwise, you will plow without stopping, and life will pass you by....
PPC! it seemed to me at first that you are an admin and work on a salary, judging by how you instantly rush to the finishing touches))))
according to 15 years of experience - he will not go anywhere,
apparently, you are a man-orchestra - this is a dead end branch of development !!! Do what you do perfectly, and fill small things like fill with text or correct the heading - let those who fill it in do it)))) Judging by the 2-5 minute edits, this is precisely the task for the texts)))

Answer 4

Collect edits in a block for 15-25 minutes (they just say if the letter does not indicate "urgent", then fixes will be made after the fifth or sixth letter)
When to ask for payment for a block: within a large project + 1-2 hours, as for support
or after: how a separate block
should be discussed with the client in advance
. answer
And in total, a 5-minute task will gobble up half an hour or more

Answer 5

Did it before.
Took payment in advance. 1 hour - 1000 rubles (10 hours - 9000 rubles, discount type). Conducted time control, then provided the client with a time report. One task could take 3 minutes and 5-10.
Some paid immediately for 10 hours or more and spent it for several months.
Now the minimum time is 15 minutes per task. 1 letter - 1 task. Also, a monthly report on tasks is kept. Invoicing at the end of the month.
In general, there is a label "Urgent", I directly asked to indicate it in the subject of the letter. This task was done first. Non-urgent orders are completed within 24 hours.
Communication with the client only through mail or by phone (in rare cases). After a telephone conversation, creating a task in CRM with notification to me and the client. Upon completion of the task, notify me and the client about the completed task.
If a letter arrives, set the task to semi-automatic. In CRM, I chose only a letter and the task was set

Answer 6

Indicate the cost of an hour, the minimum pack is 30 minutes, at least for 5 minutes at least for 28 - 30 minutes are paid (we used to do this) and explain what is more profitable for him to send improvements in lists of 5-10 tasks. ) very quickly, customers wean themselves from sending 5-minute improvements. Explain that you need to take a break, switch to his project, delve into the revision, make it, etc. for this, too, time is needed (to rebuild the brains).

Answer 7

And what's stopping you from billing for these minor improvements? You made a dozen, issued an invoice, and don’t move on without payment.
Why don't you make a list of these minor improvements yourself?
Honestly, I don't see a real problem. For some reason, you just work for free and try to justify yourself with far-fetched reasons.

Answer 8

There is a useful life rule, put off any things for tomorrow, and today do what you planned yesterday.

Answer 9

I'm doing now so-1 list of edits for free. everything outside of this list is calculated by time, with a fixed cost per hour of work

Answer 10

1. The minimum ADVANCE payment of 10,000 rubles and then deduct the cost of work performed from it.
2. The minimum payment for revision is 500 rubles.

Answer 11

I don’t know, my clients personally give bonuses for improvements, no matter how many of them and how simple they are (freelance designer)). Usually the customer is primarily an individual who, for example, needs a business card, I set the cost for the business card, specify the advance payment and the way of our cooperation (payment) with him. Usually this is for the first contact of the client, piece by piece, i.e. for 25%, etc. I immediately stipulate to the customer that if you suddenly find a mismatch (blunder) in his brain, like why is it blue, I wanted mother-of-pearl, and you said blue, and when we chose the colors (for example, stage 3 (75%)), then you pay for as many stages as it was before, i.е. in this case +25%.
If the client is verified, then I also make discounts through photo printing services and other things, I am a regular client and in my name, every week 5-7 orders worth 100+$. I hint to a person that I am a poor freelancer and that I was distracted by his order, because I want my work to be flawless (I really keep the quality mark on top, often not in my favor and not in favor of the client (I choose the best print services in which I am sure of Over 200%)), and that next time, his order for edits will be in the queue like everyone else. Usually then I get bonuses on average from 10-25%. If you mean really tough editing, then, well, sorry, you have to pay 100%.
In general, try to be communicative, far from all clients are pigs (although I often saw such clients, then I learned to immediately stipulate the amount and advance payment, and demand, demand from them, everything they owe me), the more you communicate with the client in a friendly and businesslike level, the more the client is disposed towards you, you don’t have to be soft, be calm and prudent. Sometimes give in to the client, and sometimes demand in full. The client will understand that you need to be honest with you, and will pay, and in the case of a form major, he will know that you can wait there for a while.
It seems to me that you are working on something like Wordpress or Joomla ... Well, tell the customer or TK or Skype, look for what you don’t like and pay on time (hourly). IMPORTANT! If this is a client’s jamb, demand money, and if this is somehow your jamb, then cover your mouth and do it silently ... Still, I often hear at work that a programmer *mat*, and yes, such a *mat*. And if in most cases, the customer is to blame and he himself comes up with a story, then there were really *mat* programmers who, in fact, did nothing.

Answer 12

Guys like that are just mind blowing. If I see that orders have gone in such a direction, I end my cooperation with this person: b

Answer 13

Lay minor improvements in the primary price.
Billing for half an hour - as they advised here - is stupid, you will divide the "accounting" in volume more than the main work. It's not efficient.

Answer 14

Enter the subscriber and make it clear that you are busy with another very important project for real money, and you have no interest in being distracted by 5 tasks for free.

Answer 15

If you don’t want to spoil relations with the customer, then announce the amount for the work + 30% immediately for possible improvements, I usually do this. If you want to wean the customer from such a habit, then I usually warn everyone before starting work that the announced cost includes 3 non-global edits (correct color, save in a different format, etc.) everything that is not included in this list for an additional fee.

Answer 16

M - Minimal.
After that:
- Vasya! Why are you silent? What do we do next?
- Wait, I'm collecting the volume for you.

Answer 17

A million answers, I'll tell you how I solve it. All tasks are assigned to me in Trello, and this is MY strong recommendation, otherwise I don’t complete it (take one of 3 hundred reasons). After the prepared list in Trello, I simply name the entire amount for edits (there, in each card separately, you can write the price tag. And then sum it up).
If a person says: “I only have one edit, sort of,” I make this edit, after which everything is in Trello, otherwise it doesn’t work.
easy way that works.

Answer 18

Install:
1. Response time 24-48-72 hours?
Allows you to collect tasks in a bunch
2. Minimum time, but at least 15 minutes
1 task for 1 minute? ok = 15min.
3. Minimum wage per month for guarantees
Minimum wage 3-5-7 thousand? There was one task for 1 minute, but what can you do, the rule is the rule. Vermya also needs to be kept in stock for the customer in order to do the work for him, and not for another :)

Answer 19

as usual - take an advance payment and disappear))))

Answer 20

Everything has long been invented, and is called the standard hour.
Normochas is not divided. In one standard hour, no more than one task is solved. It costs an average of 300 to 3000 rubles, depending on specialization and qualifications.