The button to turn off the laptop through the Start does not respond, what should I do?

Question

Windows

The button to turn off the laptop through Start (Start - Turn off the computer) does not respond, you have to turn it off from the button.
If it still works, then the laptop turns off for a very long time - all this happens on Windows 10, this was not the case on Win 7.
What could be the matter, how to fix it?
Thank you.

Answer 1

Try the methods in this article. Everything is clear and detailed there.

Answer 2

Try reinstalling Windows and find another image of it