Systems for organizing calls to support

Question

Helpdesk

Tell me the system for organizing calls to technical support. You need a small mini-system, no CRMs. At this stage, only a few people will use it. In the future, perhaps up to 15 people will work with it. All employees are remote from each other (located in different countries), so cloud services are welcome.

It is desirable that at the same time the system should be easily put on the site and have a simple and understandable interface for the average user.

Answer 1

from paid kayako, cerberus, ubersmith, deskpro. All of them are quite simple for ordinary people, but there are still a lot of different (probably at an early stage) unnecessary things inside. I recommend kayako, the lightest and most beautiful.
Of the free ones, I haven’t seen anything useful, you have to finish everything yourself - bestpractical.com/rt/ , osticket.com/tour/ . Also take a look at otrs.org/demo/ .