Sue the online store

Question

Online shopping

I bought a laptop from an online store. The name corresponds to what is on the site, the characteristics and appearance are not. Facial misleading.
Is it worth it and does it make sense to solve this problem through the court? And what should be done first? Assure the description page?
I want exactly the product that I came to buy and for the price that was indicated.

Answer 1

1. For starters, you should try to negotiate with an online store. Maybe someone just messed something up. Go to the management, and if it doesn’t work out, then get a written refusal. If a written refusal is not provided, make an audio recording of this conversation or, if possible, talk to store representatives along with witnesses.
2. Notaries, as a rule, do not certify copies of graphic images or screenshots. However, there is the concept of “website inspection protocol”, to which those same screenshots are attached. Here's the first site that hit Google (see second paragraph).
3. As soon as all the evidence is collected and the papers for the court are prepared, contact the online store again and calmly explain your position to them. Reasonable people will not bring the case to court, and most likely will settle the problem peacefully.
4. If they send you, then sue.
I have a friend who was suing a mobile phone salon about a defective phone (the charging connector fell off). He won the trial, though a year later :-)
PS Good luck to you!

Answer 2

There is such a law in terms of ordinary stores. That if there is one price on the price tag, then they are obliged to sell at it. And don't care if they made a mistake or not. This I am 100% sure. You just need to bring a receipt and a product with a price tag.
In your case, the same thing, IMHO.
The problem is that they can correct the text at any time.
The screenshot is not proof.
Unless Google or Yandex cache ...
In short, it's very difficult here.

Answer 3

If the goods were brought by a courier and you gave him the money, then you had to look right away.
If you paid the cost before receiving the goods, then see the legislation on distance selling. You can return the item within a certain number of days. I already forgot the specific date.

Answer 4

it often happens that sellers post the characteristics of devices on the site, copying them from somewhere - this is the time.
The model may have some optional features, that is, all the features for the device are listed on the site, but they are absent in the real model.
You would write more specifically what kind of laptop you purchased, the exact model, right down to the last letter, the essence of the claim would be clearer.
Yes, and what characteristics are we talking about, do not forget to mention.
And that, too abstractly written.
Maybe you did not look at identical models when buying. And if they paid attention, they would not buy exactly where they bought it, perhaps based on the price.
That is, you still first decide whether it is your fault in what happened, unequivocally, and then, if the first did not stop you, argue and sue.

Answer 5

The name corresponds to what is on the site, the characteristics and appearance are not

This is unlikely to be a popular answer, but unfortunately it is unlikely that you will do something in court here. Try to negotiate peacefully, maybe a little bit threatening something.
In the order placed - only the name, and the name came to you. There is probably a footnote in the catalog (or somewhere in the contract or something) that they say “the appearance and characteristics may be incorrect. This is quite universal and, sadly, a working excuse.
Moreover, since you have already received the goods, it is also difficult to make claims to the appearance and characteristics, in view of the fact that you, as it were, approved the purchase in the form in which you received it.

Answer 6

I once asked a lawyer a similar question.
They advised me to write a claim (2 copies) within 2 weeks, take it to the store and mark the store with a seal on my own. Or send by registered mail with a description of the attachment, save the receipt and notice for the court. For reliability, it is better to go in several ways; for the court, the fact of proper notice of the claim is important.
In a claim, to demand a refund or a replacement of the goods, as they explained, picking up the goods is the task of the store, and not yours.
Then you can wait for an answer or go straight to court.
How you will prove that you were deceived, you already know better.