Snippet of Tickets. In the "author" field, the encoding is lost, how to cure it?

Question

MODX

wanttosew.ru/blog/modelirovani/statya.html
When a comment is published, question marks are displayed in the "author" field, after reloading the page, it is displayed normally, how to cure?
PS I checked the encoding in the database.

Answer 1

Normally you have everything with the encoding.
www.awesomescreenshot.com/image/1932821/5a18979d1f...

Answer 2

Probably just need to pass values ​​from variables

var name = $('.js-input-name-zvonok').val();
      var phone = $('.js-input-phone-zvonok').val();

to this file, that's why it doesn't transfer anything because it thinks that they don't exist, how to transfer them?