SLA outsourcing?

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Tim32016-02-18 10:00:07

Law in IT

Tim3, 2016-02-18 10:00:07

SLA outsourcing?

Wow everyone!
Please explain, for example, a company outsources part of its department (outsourcing printing), which gives if additional. do you sign the Service Level Agreement (SLA) to the contract?

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Alexey S., 2016-02-18
@Tim3

What ? all deadlines are written there. That is, for example, work X will be completed in 1 hour in 97.5% of cases (reporting period, let's say a month)

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