Sites. Which is more convenient: an email link or a feedback form?

Question

Email

How do you invite visitors to your site to contact you?
Do you use feedback forms? Or if you just publish e-mail, then in what form? Is it clickable/copyable?

Answer 1

mailto: always. The feedback form makes sense if it is a large site, for example, there are different departments and types of requests, etc., but its presence does not exclude the usual link to the mail.

Answer 2

How about both options? It is convenient for someone to use the form, someone prefers to leave a copy of the letter in their sent messages.
As for soap, I answered you in the previous question.

Answer 3

Sometimes people do not trust these forms and prefer to send them themselves for the sake of reliability. :)

Answer 4

I think it's better to use mailto.
There is a good chance that the form you create will not be user friendly. Writing is always easier and more enjoyable in a more familiar environment (email client or mail service).

Answer 5

I agree. Often people perceive such a form as writing to nowhere.

Answer 6

Sometimes it's easier for me to write in the form, because You don't have to open your mailbox to write a letter.

Answer 7

For me, mailto is definitely more convenient :
I always do this:
<a href="mailto:[email protected]">[email protected]</a>