Sets of articles on Windows (xp, 7), MS Office, FineReader, etc

Question

Helpdesk

Good day.

There is a need to make local storage ala FAQ for users. Quite detailed, because there are users 60+, even simple actions are somewhat difficult for them.
You need to somehow more or less automatically populate the wiki base ( ScrewTurn Wiki ) for users with operations like

• printing and printing options
• windows settings, like switching layouts, etc.
• classic errors “my password does not match”, etc.
• Easy operations with FineReader and other office applications
• ...

Light googling did not give much result.
It is clear that the path to the forehead is to score from some resource with copy-paste. We have put this option aside for the time being.

Can anyone come across?
In passing: how do you organize a certain FAQ on simple actions for a PC?

PS: ready to write scripts / programs for automatic filling / reformatting under Win / nix. If you give me an idea in which direction to dig…
Unfortunately, it’s better not to change the wiki engine… The management has already approved it…

Thank you!

Answer 1

IMHO such things should be filled with help desk employees. That is, a call: the password does not fit, after answering, following the latest traces, throw in a simple article on the topic and show the user where next time if he forgets, you can watch