Reviews about citilink.ru?

Anton Karmazin2012-07-22 19:05:20

Electronic commerce

Anton Karmazin, 2012-07-22 19:05:20

Hello.

Who came across citilink.ru, what can you say about it? Quality of goods, service? What did you do in the event of a warranty failure? Maybe other shops.

The bottom line is that in a non-regional city (Taganrog) it is very problematic to buy the necessary components for a PC, Citylink caught my eye, they have a pick-up point in my city - the prices are adequate.

Thanks in advance.

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18 answer(s)

EugeneOZ, 2012-07-22
@EugeneOZ

Here are the reviews on Yandex.Market: market.yandex.ru/shop-opinions.xml?shop_id=46006
I bought a pair of a video card and a tablet from them - everything is ok :) The issuance center has a high level of automation.

Andrey Tretyakov, 2012-07-22
@inscriptor

The website and product prices may be good, but Citylink's customer service is just disgusting . It's so disgusting that I've never seen it anywhere else.
I took a monitor from them (it was in the fall of 2011). It turned out to be with a defective pixel and kotsing on the left side (for joy, when I purchased it, I didn’t test it with them and didn’t examine it in detail). They said on the phone that they would be happy to replace it, and when they brought it (about fifty kilometers from my suburb to the store in Samara), they already said that, they say, no, we won’t change anything for you, and you caused all the defects yourself.
Regarding the defective pixel, they offered to give it to a special office (service center, SC), with which they have an agreement. I left the monitor to them, they said it would be ready for sure in 5-6 days. It's been 2 weeks and no call from them. I called their warranty department. They say - we don’t know anything, you transmitted for the SC, so call them. I called SC. There, of course, they said that - you gave the monitor to the store, so ask them.
As a result, the citylinkers turned to their lawyers, who dashed off a cart in which they officially refused to change anything (later, during a personal visit, their head of the sales department, together with the director of the office, almost laughing in their face, also repeated the refusal to replace).
In the spring of 2012, a vertical non-vanishing purple stripe 1 pixel wide appeared on the matrix. The matrix was replaced, but it also initially had one dead pixel. They refused to do anything further (“we didn’t change it, but the SC, what is the demand from us?”).
On this, my relationship with the citylink ended forever, and now I prefer to take devices in the DNS, in which everything is very good with the quality of the goods and the quality of service.

maeln0r, 2012-07-23
@maeln0r

I've been with this store for 3 years now. I learned about it when I worked in a computer repair company (then this company cooperated with them as a legal entity and often had to pick up orders there). I don’t know what they write there, but in the year that I worked there, I never had to experience “red tape” when ordering. True, the boss, I remember, said they had one incident - they bought an expensive mouse and did not check for the presence of this mouse in the box, as a result, it was not there (but I don’t know what to think here).
Himself, as a physical face, I also bought a lot of things from them. Over the years, a discount has come up (through me and my friends they bought equipment and components there). I can't say anything negative from personal experience.
By warranty exchange. I bought a top-end video card, artifacts appeared under heavy loads. I called the store, explained the situation, drove up, exchanged (they didn’t even check if there were artifacts, they just apologized). As a result, it turned out that the entire batch of video cards had such problems.
About delivery to citilink mini. There was also such an experience. Everything is standard. Order number + money and the goods are yours.
If you decide to take it in the store, I can place an order through myself. There will be a small discount.

AndrewKhar, 2017-11-02
@AndrewKhar

Used to be a good store. I frequently shop at this store. 170,000 in 4 years.
And now I wanted to return the TV 4 days after the purchase. Just wanted more. Dude in the service department for about 10 minutes looked only at the remote control. I immediately understood that he was looking for something to complain about. Then he said that there are scratches. I asked him to show. He could not. Then he said that I tore off the film. I convinced him that I had the right to return without film and without packaging. Then he said that there were fingerprints on the lacquer and when they removed them, the presentation would be lost. To this I recommended him to go to work in the prosecutor's office. In short, he wrote about scratches in response to my claim. And you don't need to prove anything to him, as he said so be it.
After 12 days, they sent the answer "We will not accept" by the RUSSIAN MAIL.
I don't go there anymore and don't recommend it to anyone. Apparently the days of successful Citilink are over. Now they are ready to disgrace themselves, just to refuse a refund.
My sales receipt number is R2552415. Hello "detective" from the service department!

Roman Blinov, 2012-07-22
@Teenspirit

Volgograd.
I bought components for a PC, a TV, a couple of smartphones, and something else in the citylink.
One of the smarts turned out to be defective, they calmly returned the money.
I bought a similar one from them and it works great.
So I can say that I did not observe any serious problems with this store.

Zoom_spb, 2012-07-22
@Zoom_spb

Peter. How good the store is, where the prices are like, but pleasant, the guarantee seems to be adequate, I handed over the camera after 6 months - they accepted it, now I’m waiting for the money to come back to the card

S1ashka, 2012-07-22
@S1ashka

Very even nothing (spb)
something like a former sunrise, but not such a great
quality - ok. not covered under warranty

Silver_Clash, 2012-07-22
@Silver_Clash

I was in a store in Volgograd, I bought some kind of trifle, there is nothing special to say. According to the reviews of friends, a normal store.
In Moscow, I bought a lot of different iron from them, there were no problems with the service. Usually I make all purchases through citylink-mini near the house. I go to the store only if something is urgent and there is no time to wait a couple of days until it reaches the mini. In the mini, they don’t give anything to check (and there’s nowhere in general). The store has a dedicated place for checking goods, you can pick it yourself as much as you like.
Once there was a problem with the router - he died during experiments with him. Arrived at the store, sat in line for 15 minutes. After another 15 minutes, the router was changed to the same new one.
Still somehow there was a problem with some trifle (I don’t even remember what), they returned the money without any problems, and I bought an analogue there.

sl4mmer, 2012-07-23
@sl4mmer

Citylink in Nizhny Novgorod. About a dozen orders - all the way, I'm satisfied with the quality. I have not had to apply for a warranty, but as far as I know there are no problems with this.

ZloiZmei, 2012-07-23
@ZloiZmei

I met them last week (Moscow). I took an MFP and a camera. The MFP turned out to be with an official guarantee, the fotik - with an international one and a guarantee of their service.
Overall happy with the price and service. The only thing is that they don’t call after the order (they think it’s superfluous - everything works like a clock. Ordered - picked up. But the absence of a call is unusual).
Their warehouse office on Amurskaya is quite impressive.

Dolios, 2012-07-23
@Dolios

Moscow. Bought a player. After 3 days, the player began to show digital noise instead of the interface picture. Came and showed. Without any expertise, the money was returned immediately (there was no similar one, so they didn’t do the exchange, I took it with a large amount of memory). A friend bought a netbook there, used it for 10 months, then wifi died. Sent it in for repair. After 40 days , they called themselves , they said: "Sorry, we did not have time to fix it within the time frame established by law, so come, we will return the money to you."
I've heard the same positive feedback many times.

Seekeer, 2012-07-23
@Seekeer

In the winter I bought a laptop from them, I didn’t like it, I returned it after a couple of days, without the slightest question. I immediately took another one, it didn’t suit me either and it was also accepted normally (well, except that the guy at the reception was the same both times, he looked at me like I was a jerk: D) I
recently took a laptop from them for the third time. When I ordered it, the price was the same, when I came for it, the price of the model had already seriously risen, but they sold me at the price in the order (moreover, the order was reprinted, because I arrived the other day, but the price still remained the same). So I'm very happy with the store.
Yes, all the described purchases took place just in the Rostov store.

sha1dy, 2012-07-23
@sha1dy

I try to buy everything from them - a convenient site and a normal warranty department.
As for the relationship with customers, I bought imac in re-store.ru, since this is the first time I bought something from apple in Russia, I didn’t think to believe it (I bought 3 poppies in the states through delivery - the cars are perfect).
I came home - bang, a broken pixel right in the middle of the screen and a chip on the case (I was brought laptops across the ocean for 10,000 km - no chips, no broken pixels). I called the store - I was with you an hour ago, I didn’t check the computer, can I change it? They said yes, come. Those who yearned imac 27 inches know how damn heavy it is - I dragged it back, and then it turned out that the dude who was on the phone was already absent and I had to bicker for 30 minutes so that they changed the poppy for me, since I bickered on the trading floor and on in rather raised tones, so that even buyers turned around - they changed it, but I had to give a kick myself so that they checked it on the spot, so that they would give a new check, etc.
So once in a while it is not necessary.

Yuri Morozov, 2012-07-23
@metamorph

Moscow. A couple of times I made an order with delivery to a mini-office (it’s convenient for me, because it is located a hundred meters from me).
Everything is super, however, the first time the order arrived understaffed (there was no part in stock, they say).

make_luv, 2012-07-23
@make_luv

I bought a teapot in St. Petersburg. Everything was very satisfying. Choosing between citylink and yulmart, I decide in favor of whose outpost is closer to the place where the purchase is needed.

volganin1967, 2014-11-08
@volganin1967

Goodbye "Citylink"
We are all captivated by brands. Here I am, I got attached to Citylink, but the guys lowered me to the sinful earth. Maybe for someone it will be a lesson or a reason not to get involved with this network.
I decided that it was time to replace my old wireless router with a more powerful and modern one .wireless router ZYXEL KEENETIC GIGA II many years, I decided, after 2 days, to exercise the right to return the goods, within 14 days. !I immediately noticed that customers are simply rejected. This, of course, is not news that we are only welcome until the moment we make payment, but there is a special cynicism. A queue is coming up, I explain the situation. says: Why did you remove the protective plastic films from the body of the device? -
Well, what's the problem?
- Look, there are a lot of small scratches.
-Where?????))) -But
...
And in this style. at the moment, the absence of scratches on the cases, I could not prove, well, no way. goods and this is the first case when a similar problem arose that I was no longer their client, I did not react in any way. All this is understandable, to lower the "concrete" in relation to various idiots who interfere with normal work, apparently a sign of professionalism in this position. In general, I left back with nothing. It was a day off, of course, there was no head of the department. It was also not easy to wander through the whole city, proving my case. The cost is not high, I will roll more gasoline.
This is how I exercised my right. I didn’t expect such zhlobstvo from this network, especially since, for example, One new network immediately stipulates a return within 14 days, and there regularly offers real discounts. In general, I decided for myself (and I
recommend you to think about it) that ENOUGH. Let customers from villages and peasant farms of the Volgograd region buy there. Prices, by the way, in Citylink have not been lower for a long time (a natural process)
warn customers, this time of all networks, including Cililink. Demand that the company guarantee be filled out, and not just their leaflets. With an unfilled guarantee, you may have problems in the service center. refused the warranty card))) Do not try to put your autograph there.

Vladislav Runtsev, 2015-03-12
@investobolin

I give you a discount in Citylink.
Write in private.
Good store and on time delivery.

megahanga, 2019-12-05
@megahanga

I ordered a freezer from them,
I came with an internal defect, one wall fell off and a crack inside the chamber, they refused to return and compensate. They say you had to look when you take everything.
I saw it right somewhere, the true face of the store appears when warranty obligations come.
Completely irresponsible office, deceit and divorce, lure with prices a penny slightly lower than competitors. Don't take anything from them!
We will sue. This is the second purchase with a defect and both refuse to do anything. It's a matter of principle now.