Refund for cell phone LG P500?

Question

LG

Aloha everyone!
Dear habr lawyers, help me turn the crooked phone back.
06/19/2011 I managed to buy this unit in the DNS store (Nizhny Novgorod, Sovetskaya Square).
I found a defect at home: A strong hiss in the speaker when playing any sound (conversation, music, system notifications) and within a few seconds after, this disgrace ends with a click (the speaker turns off). If the music hadn't been so loud in the store, I wouldn't have bought it.
06/27/2011 wrote a claim to this "glorious" store demanding a refund.
All the managers who watched the phone in the store turned out to be hard of hearing (nowhere tighter), did not hear anything and said that a quality check was required. I left the phone with me until the quality check. The store agreed with this, promised to call from the SC of the store and inform the place and time of the PC in the authorized SC.
Of course no one called. I myself called their SC, they said that they did not know anything and I had to wait for a written answer from the store.
On 06/28/2011, a friend called from the store and said that I should give the phone to the store, otherwise they would refuse the claim, saying that I was preventing the PC from being carried out, although the store told me something completely different. As it turned out later, he was too lazy to go to their own SC in order to convey a claim to them.
07/01/2011 was himself in their SC. As expected, they were unaware. They canceled the claim, they said to wait for a call. They did not look at the phone, it remained with me.
07/04/2011 called, made an appointment at an authorized SC.
07/06/2011 arrived with a phone at the ASC at the appointed time. By the way, 10 days have already passed, what kind of brakes are they ...
Here is the most interesting. They looked at the phone in front of me, recognized the presence of noise (in words), but did not give the act. They say that such a feature of phones of this brand, they have already brought them with such complaints. The noise level is high, but not enough so that the interlocutor could not be heard, so if nothing was heard at all, then they would issue an act on the presence of a defect, and so they say, they can only give out that the phone is working. They said that they would write a letter to LG with a request for an official comment, the answer would be in a couple of days.
Something to me is very doubtful that the answer will be in my favor. The phone stayed with me.
Everyone who (except for the hard-of-hearing managers in the store) gave a listen agrees that it hisses strongly and interferes with talking.
Total: 4 hard of hearing managers, one strange friend from the SC and one phone that is unpleasant to call.
What do you advise? Are there any documents that define the maximum noise level of the phone?

Answer 1

In vain drive to the CSN, I have had good experience with them for many years, apparently it depends on the particular store ...
on the topic:
I deny the marriage, the flag is in their hands, say this “feature” of the brand does not suit you and you want to replace it with an analogue (if with a surcharge , they immediately changed me without any problems).
As for 14 days, the phone belongs to technically complex goods and does not fall under 14 days, but they may not know this.
You should not approach the first manager with such matters, immediately go to the senior manager (I advise from experience, an ordinary manager will not take responsibility).
In vain, of course, you dragged everything out, wrote a claim, now it’s too late to drink Borjomi, wait for what they say ... As a last resort, do an independent examination and sue in accordance with the salary clause, since such cases are not subject to duties, and lay the costs of the examination on DNS. On the other hand, an authorized SC is also an independent person...

Answer 2

for a start, you probably need to do an independent examination and already contact the store with the act

Answer 3

I'm having problems with an LG P500 phone I bought 2 months ago from DNS in Cheboksary. Since I already managed to use the phone, I sent it for repair and replacement of the board.

Answer 4

You never need to waste time! If they don’t immediately accept it either in the store or in the SC, we do an independent examination. If they don’t accept it, then we go to court.

Answer 5

Within 14 days, upon detection of a marriage, you are free to exchange the item for the same / similar one or return the money. Strange shops you have. Immediately it was necessary to the society for the protection of us. Some do not like others, and the society also has a free lawyer for you. That issue would be resolved quickly.

Answer 6

Check the firmware version and production date of the device.
The production date is determined by the serial number, the first 3 digits.
For example: 012 is December 2010. 104 - April 2011.
The trick is that all P500s produced before December 24, 2010 have several defects that only SC can fix.
And try updating the firmware, many glitches in phones are treated with firmware ... this is of course if you want to try to solve the problem, and not return the phone ...

Answer 7

I contacted Consumer Protection Services.