Rackspace and debiting money

Question

Fintech

Hello! There was such a problem. IT does not apply directly, but I would like to hear your opinion.
A month ago I took the most powerful server from Rackspace for 3 hours. After 3.5 hours, I turned it off, but thought about it, and did not delete the server itself.
Today comes a request to write off funds, attention, for $ 5,000. For me, this is quite a lot of money. What can be done in this situation? I suspect that the server has been working all month without my knowledge.

Answer 1

For a turned off, but reserved server, they withdraw money in full.
What can be done - contact their technical support and explain the situation.
In the billing of rackspace, what is indicated about the write-off?