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Question about PayPal (refund)?
Good afternoon. The question is not exactly an IT topic, but for sure there is more chance to get an answer to it than anywhere else.
I had a card linked to a PP account, I made a payment through PP, and I'm waiting for a refund in the next 2 weeks. By the end of this month, I have to close this card, I have already linked another card to my account.
What happens when a refund is made and the old card is closed? The money will appear on my PP account, will it be credited to the second card, which is indicated as primary, or will it go nowhere at all and is it better not to close the card until Refund?
UPD: I'm going to close not only the card, but also the card account itself.
A response came from PP:
...Kindly note, due to banking regulations a refund of a payment must be sent to the card from which the payment originated. Even when it has been cancelled or has expired, the refund is returned to your card and will be handled by your card issuer.
In order to receive your refund, please contact your card issuer and ask them to locate the refunded amount and to deposit it in your account.
PayPal makes every effort to ensure that refunds to cards are processed in a timely manner. Most refunds will be visible for your card issuer within 2-5 business days; however it might take 14 business days for the refund to be fully processed by your card issuer. I recommend that you contact your card issuer once 30 days have passed, to confirm that you have received your refund...
The answer came from the bank too
… For the successful crediting of funds, the necessary condition is the activity of the card account. If the card account is closed at the time of the return, the funds will be returned to the sender's account. Please note that the card account is closed within 45 days from the date of writing the application.
I'm even more confused
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1 kopeck from practice, my paypal 2 times could not make a normal refund on the card, and the money just hung on the paypal itself.
I assume you will have the same. I could use it on my next purchase.
Hello. A bank card is always tied to a bank account, and the money lies on it. The card is just the key to the account. If the card expires, then nothing happens to the money, they continue to lie on the account, and the bank usually attaches a new card to it. Refund will come to the bank to this very account, if I understand your question correctly.
I haven’t come across it myself, but they write here that even if the card has expired, the money will be returned to the bank account to which it is linked. If you stopped using the services of the bank from which the card was received, you will need to contact the bank.
Usually the cards are designed so that the money is returned to the account of the old card. They definitely won’t be able to go to the second card, because “in order to return something, you must first take it away” - and since nothing was taken from the second card, there is nothing to return there.
But, in general, the most correct and fastest answer can be obtained not on Habré, but from the bank that issued this card.
Payments have a statute of limitations, after which a refund cannot be made. After the decision to close the account is taken, no payments are made from this account, only refunds are made within the aforementioned period and withdrawals-transfers to other own accounts. Only after that the account is closed and the balance, if any, is given to you in cash / transferred to your other account. That is, it cannot be that the account has already been closed, and a refund is being made to it - either the return period has already expired, or the account has not yet been closed.
The described may not apply to all banks, but when I closed a card account and opened a new one, they explained it to me in the bank in this way (Unicredit bank).
My bank renews the card and issues it with the same number and the same PIN. In this case, the return will come without problems.
If your card expires earlier, and the new one is with a different number, I think the money will not be returned.
Why don't you ask this question to PayPal support?
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