Prompt ticket system for outsourcing

Question

Helpdesk

Integration with the knowledge base is required, and it is desirable that the ticket immediately contains links to customer data.

Answer 1

the other day I did the same task
, osTicket is perfect, but you have to add a little to the source code to display information about the client

Answer 2

Use OTRS

Answer 3

I would look towards mantis .
This is not a ticket system in the usual sense, but it is very convenient for working with external customers.
Just create a project for each customer and launch the customer into the system (with visibility of only your project). And there it is already possible to fully communicate with the customer about each ticket (“incident” according to the mantis), clarifying the details, etc. And it’s easier for the customer - he sees how the solution of his issue is progressing.

Answer 4

Do you consider systems like userecho.com?

Answer 5

Look in the direction of vTiger , it seems to be relatively easy to patch for yourself.
It will be necessary, by the way, at your leisure, to persuade your management to open source our improvements to vTiger, otherwise they are probably enough for a whole fork.

Answer 6

We used OsTiket for a while (sane interface and quite easy to use)
pros:
1. free
2. there is a community at least a small
one 3. you can finish the code yourself
cons:
1. the development of the system has stalled
2. you need to understand it in order to finish
it now we use www. smartnut.ru (the system is paid but at one time up to 5 users was free)