OTRS vs Jira Service Desk?

Question

CRM

Too lazy to test and install both systems. Team of 4 people + 5 outsourcers at the facilities. At first we settled on OTRS but stumbled upon the article habrahabr.ru/post/220823 , where the user support service left OTRS towards Jira. Also from the topic Prompt a good helpdesk system , we can conclude that many people love Jira. Jira, as I understand it, is not very expensive if there are few users ($ 10) Please advise on the choice of a system for a service desk in a budget organization and which ones do you use?

Answer 1

We use Devprom - free task tracking + Kanban + inexpensive, but pleasant and functional service desk

Answer 2

You obviously don’t have the scale to implement OTRS or Jira and scare employees with their interfaces. Take Redmine, try the basic functionality and, if it is not enough, third-party modules. Somewhere here even the Service Desk plugin flashed, paid.
Another option for you is the cloud-based Bitrix24, for a small number of users it is free at the basic rate. I’m not sure about it as a full-fledged Service Desk, but there are technical support and task setting capabilities, and you don’t need to set one yourself.
Well, save money! :)