Organization of call center work

Question

Telephony

There was a task - to organize the work of the Call center for 6 people.

The telephone exchange is an Asterisk-based solution.

Now I'm sitting and thinking how best to organize the work:

1. Classically - install Linksys spa921 telephone sets. Everything is simple, understandable and works.
2. Solution based on soft phones + headset. Virgin land unknown to me, unsightly software clients. One plus is the headset, and the price of the solution.

Who can advise in such a case? How do large companies deal with such issues?

Answer 1

Large companies do not have call centers for 6 people.
If there is money, then sip phones + headsets in them, if not, then softphones for computers + headsets.

Answer 2

In large companies, everything is exactly the same as in small ones, only the price of toys is higher :)
For example, we use software clients: Cisco IP Communicator and Microsoft Office Communicator. But I doubt that they are much better than simple X-Lite or SJphone mentioned by mpriver

Answer 3

I would advise soft clients. For example, X-Lite or SJphone . Both work great with Asterisk. The advantages are obvious - savings on VoIP gateways / telephones, it is more convenient for operators to work in headsets.

Answer 4

Greetings. Isn't it easier to outsource?

Answer 5

PortGo - www.portsip.com/softphone.htm is also a very good client

Answer 6

I recommend - BW210 - we have -16 pcs installed, connected via SIP-G729 to Asterisk.