Odesk: how to resolve the situation?

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maxgold2014-07-08 22:09:02

Freelance

maxgold, 2014-07-08 22:09:02

I'm just getting started in freelancing. I immediately started working for Odesk and at the moment there is only one fixed-rate job with a great review. Now I got an hourly job with a client from Australia at a rate of $ 8 per hour. I worked for a week, it seemed I did the task, installed it on a server. And the client said that I did it the wrong way. In the requirements for the task, I did not notice one very important detail. The money from last week is still in my account. Alterations cost quite a lot of time (until the end of the week), and the client wanted to show my work to the customer already. I honestly wrote to him that I underestimated the work and most likely the alterations will take time until the end of the week.
What is the best thing to do if the client does not agree to wait and will make a fuss? I really don't want to get negative feedback. And on the other hand, I don’t want to return the money because I did a decent job and killed a lot of time. If I make a refund or end an offer, will he be able to leave a review? How will this whole thing show up on your profile?

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5 answer(s)

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Nikita, 2014-07-08
@maxgold

This is your fault, the client is not to blame. It is necessary to return the money, or agree on an extension of the term and complete it for free.
What difference does it make how much you worked if the work is useless for the client?

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ELauD, 2014-07-09
@ELauD

I also had a similar joint. I solved it this way - I deleted the hours in the week that I wasted and apologized. Then he did what he was supposed to do for free.

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Sergey Lerg, 2014-07-08
@Lerg

It is necessary to agree on an extension / completion. $8 is, in principle, a very low rate, so there is not much point in reducing it further.
Or make a refund, in which case he will not be able to leave a review.

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Puma Thailand, 2014-07-09
@opium

If not agreed, then make a refund for the entire amount.
Well, in terms of contracts, make a discount or something else so that the client agrees. Australians, for the most part, are greedy.

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Vlad Zhivotnev, 2014-07-09
@inkvizitor68sl

If you return the money, then he will not be able to leave a review.