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LiYak2021-01-19 19:02:34
Technical support
LiYak, 2021-01-19 19:02:34

Need help, urgently, how to call the position in which the developer acts as a support?

The fact is that I am a recruiter, now I am working on a position in which I need to find a senior developer who will deal with 80% support.
Maybe there is some name for a person who performs such functions while knowing one of the programming languages.
It means that a person has experience in development and in this position will control the quality of the code, fix errors, test the code, check the code of other developers, compliance with quality standards.
I would be very grateful for your advice, you will help me narrow down the search and make the audience more targeted.

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4 answer(s)
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rPman, 2021-01-19
@rPman

There is no one name
Software support and software development are polar or even perpendicular activities, and combining them is an ugly practice, and few developers want to do this.
What exactly do you mean by support?

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Olga, 2021-01-19
@oskv

Support (if you mean exactly client support - communication with clients, correspondence, etc.) and senior developer - this is an unusual mix, I have never seen this, even according to rumors in other companies :(
We had a practice in the company that one of the programmers was "on duty" for a week and helped the technical support team sort out complex cases, if, for example, it was necessary to poke around in the source code of the software to get an answer.But such attendants did not answer clients, this is generally a different set of skills and not the same heights: if quite honestly, the time of a good senior costs the company much more than the time of even a very good support (with all my love for support).
There was also a case when they were looking for a programmer who would simultaneously deal with the SDK and technical support for users of this SDK, that is, answer all of them directly to letters (I sat at interviews in a pair with a lead programmer, because the technical support department was my diocese).
But:
a) there were a maximum of 5-10 of these letters per week, usually much less, that is, the main task was still writing code;
b) we were looking not for a senior, but for a junior for this position with an eye to the fact that later he would switch only to programming and would not be engaged in technical support. The job title was something like Junior C++ developer / SDK support, if my memory serves me right.

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Evgeny Ezhov, 2021-01-19
@egecorp

Do you mean something like Code reviewer?
A lead developer can do this, maybe a Code review specialist

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Daria Motorina, 2021-01-19
@glaphire

What you described and added to the comments is 60% a set of duties for a senior developer or team lead / technical lead. It’s just that tech leads are usually appointed by people who bring something new to the project, write something from scratch and distribute it to the team, but here it’s basically control of the existing one. The team leader has an emphasis on managing the result of the work of other people in the team, he almost never writes code himself.
Simply write "senior {language} developer" in the title and describe the responsibilities that you have listed, this will be as close as possible to the truth

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