Need a lot of advice. Help pancake ... Business Management

Question

Project management

Preamble: At the moment, the head of the IT department has been approved (the trial period has passed). The company itself is engaged in retail / wholesale throughout the region of a variety of equipment: from tablets and paper, to washing machines, ciss, construction + integration. In total, 150 people, I think, no more.

Everything is IT for me. In the office itself - a swamp: no one knows who is doing what ... in short, a mess that I have not seen even in my terrible dreams. Here they even give out pi ... lei for “You” and that is cultural. I'm used to it differently: fuck ... in the neck and mane, those who don't fit - nah, and so on. There should be a normal Pro team (which I hope will be allowed to be recruited in the near future)

I want to ask for a recommendation of a software / system that will help resolve the following:
the director gave the project -> the head of the department analyzed -> gave it to two departments, etc.
The most important thing is that the ordinary mortal should understand where the plug is, because now the trouble is precisely at these stages. Because of this, the office pisses everything in a row (soon I will be ashamed to tell my friends where I work).

Recommend guys what to do here? Who might have had a similar experience?

Software under this control is preferably open source.

Answer 1

Software does not help fight the mess.
Rebuild the processes normally, fix the owners of the processes - they will put things in order within them. Owners of processes then and bend over if something goes wrong. Do not be lazy to write pieces of paper to fix decisions.
And then automate.
Take only understandable tasks from your leader, along with the authority to solve them, and solve them, while also fixing the setting of tasks, delegation of authority, decisions in protocols / orders, etc.

Answer 2

put jira or redmine, the programmer under setup, document all current tasks, prohibit work without tasks, plan tasks for the next week (so that at least 60% of the programmer's time has enough tasks)

Answer 3

You need software for building business processes in the form of flowcharts, it will show the plugs. Of the well-known ones, there is an old BPwin + ERwin, there are many others ... Initially, build the “as is” scheme, then “to be”, and then using the “to be” model, you can implement a project management system such as Redmine, Megaplan, Bitrix 24, etc. .

Answer 4

We use GLPI in the office, but as a tracking system for applications, but GLPI has serious opportunities and supports escalation. GNU. FREE. Demo

Answer 5

Megaplan or similar software

Answer 6

Judging by the situation described, the software will not only not help, but will be perceived as an act of aggression. Entering tasks there will be sabotaged, and you will look pale, because. your initiative will turn out to be not only useless, but also harmful in the eyes of management due to the resistance encountered among older and more authoritative employees, who are more accustomed to the chaos in which they are now, tk. chaos helps to hide mistakes, theft, kickbacks, trials and incompetence of management at different levels.
It is clear that you want the best, but it is hardly reasonable from the position of the head of the IT department to start a revolution if you are not in close relations with senior management and you do not have the authority to do so. In fact, no one will give them to you, because. it is the current management that allowed this situation.
You have the following alternatives IMHO:
1. be horrified and go to a normal office
2. limit yourself exclusively to your department, bring it to an ideal state. to do this, split the responsibility into sectors among subordinates, analyze problems and require reasonable resources to solve them / change personnel within the department, etc., in short, purely managerial decisions. yes, as advised above - of course, everything that comes to the department from the outside - to be recorded, at least in the form of e-mail “Dear Petr Semenovich! I fix the result of our telephone conversation: according to your order, you need to do this and that, please confirm whether I understood everything correctly ” =) and yes, if you wish, you can automate inside the department after that: redmine, fat, megaplan - one of these will work for you. from free and open source - redmine. but do not count on anyone other than your subordinates on whom you can impose it,
3. organize revolutions, convey to the high leadership with private messages that the mess is here and there, and therefore the office is selling a bunch of grandmas, etc., if you are attracted by these funs, of course, and climbing the managerial ladder.