Multifon (Megaphone Business) - After a while, the incoming subscriber is not heard. How to solve the problem?

Question

Megaphone

Multifon from Megafon. There are 2 numbers on them 10 additional trunks. Corporate megaphone numbers (business) About 1000 incoming calls a day ring, of which half of the incoming calls are heard, and half are not heard. Let's say the subscriber called, he was not heard at first, then he calls back and he is heard. We connected a week ago for the "Taxi Master" program, everything was done as indicated in the Megafon settings, we looked at the logs, and in the logs there is a break on the side of the megaphone, the incoming voice does not reach the program, this is not constant and not on time, but maybe three calls audible and one not audible, or vice versa. They left a request in those support of the megaphone, there has been silence for 4 days, the terms they said are unlimited in those support) While Megafon is solving the problem, we are losing customers) Who has the same thing? Who was able to solve the problem?

Answer 1

Get away from the megaphone, look for a more adequate provider