JIRA: how to implement a function so that the mail handler defines the line office in the body of the letter?

Question

JIRA

Hello Khabrovites!
I ask for help with advice on the functionality of JIRA. The question is this:
There is a JIRA that has been working for a long time, it suits everyone, everything is great. Everything works with relatively standard settings. There is only one User Field - the regional subdivision. The company is represented in 5 cities, so when submitting an application, the Reporter selects the region in whose area of ​​responsibility his question falls (Dallas, Houston, San Antonio, etc..) The
management received the task of creating a web form for requesting a job for new employees. Actually the form is something like this: aishaclub.ru/contact-files/mail.php
After filling it with HR, the letter is sent to a specific mailbox, from which the information is picked up by the Mail handler (standard) and creates a new Issue in JIRA. Now the Issue is created without taking into account the region and it is seen by ALL IT department.
Actually the question is:
Is it possible to somehow implement a function so that the mail handler would determine the office line in the body of the letter and fill in the regional subdivision field accordingly when creating a new Issue? How to implement it? Add something to JIRA? or use some other Mail Handler? Please tell me ..
I hope I clearly described the essence of the problem.

Answer 1

It can be implemented as follows:
1) letters come to different mailboxes, and thus you can create several Mail Handlers based on the standard Mail handler (one mailbox with several aliases is used and the catch email address field in the handler setting).
2) In different handlers, you can set a different issue type, or for example another default user (I think this will work for you) and write a post script to set the security level based on the issue type or reporter.
But in general, these are slightly crutch solutions and I would suggest using an enterprise mail handler, or setting up an issue collector (they have more options for managing issue fields than in a standard mail handler)