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pr0r0k_d2015-11-05 18:41:15
Helpdesk
pr0r0k_d, 2015-11-05 18:41:15

Is there a simple ticketing system with automatic queuing?

You need a simple ticket distribution system. Roughly speaking, there should be one box, and each new letter that came in was distributed among the agents in a circle. Agents then work with clients themselves, without the need to correspond in the ticket system.

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Sergey Kovalev, 2015-11-05
@Sergey-S-Kovalev

https://www.manageengine.com/products/service-desk/
turn on the carousel mode in the auto-assignment settings and tickets will be assigned to specialists one by one

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