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Is there a simple ticketing system with automatic queuing?
You need a simple ticket distribution system. Roughly speaking, there should be one box, and each new letter that came in was distributed among the agents in a circle. Agents then work with clients themselves, without the need to correspond in the ticket system.
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https://www.manageengine.com/products/service-desk/
turn on the carousel mode in the auto-assignment settings and tickets will be assigned to specialists one by one
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