Is there a CRM or call center that can recognize calls or words in calls?

V

Viktor Alimov2016-08-11 10:20:26

CRM

Viktor Alimov, 2016-08-11 10:20:26

Calls are recorded by ip-telephony, and their records are parsed by a software module that turns calls into tasks if X is mentioned or sends a letter to the supervisor if Y is mentioned

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2 answer(s)

A

Anton Kravchenko, 2016-08-11
@AntonKravchenko

https://tech.yandex.ru/speechkit/
https://cloud.google.com/speech/

I

Igor Sheko, 2016-08-18
@irbisadm

https://voximplant.com/docs/references/appengine/M...