Is there a CRM or call center that can recognize calls or words in calls?

V

V

Viktor Alimov2016-08-11 10:20:26

CRM

Viktor Alimov, 2016-08-11 10:20:26

Is there a CRM or call center that can recognize calls or words in calls?

Calls are recorded by ip-telephony, and their records are parsed by a software module that turns calls into tasks if X is mentioned or sends a letter to the supervisor if Y is mentioned

Reply

Answer the question

Answer the question

In order to leave comments, you need to log in

2 answer(s)

A

Anton Kravchenko, 2016-08-11
@AntonKravchenko

https://tech.yandex.ru/speechkit/
https://cloud.google.com/speech/

I

Igor Sheko, 2016-08-18
@irbisadm

https://voximplant.com/docs/references/appengine/M...

Similar questions

M

madc0de2018-02-26 23:14:47

Is it possible to make an incoming call through the bitrix24 application appear on the screen and not be a notification? 2Reply

T

Taxup2015-10-28 13:11:27

Sugarcrm and ip telephony without gateways and soft background. Is it possible to? 0Reply

P

Pyzhik2015-11-03 23:48:05

The problem of choosing CRM (wholesale trade). Is there one or do I need to sacrifice something? 2Reply

M

medin2011-12-23 15:50:54

Service for tracking user activity (logging and analytics) on the site? 2Reply

P

pgamesorg2015-11-08 12:20:49

Which CRM system to choose? 9Reply

Didn't find what you were looking for?

Ask your question

Ask a Question

731 491 924 answers to any question