Is the freelancer doing well?

Question

Freelance

The situation is this: In the studio, an order for the development of a site with 3D rendering elements, incl. on a regular basis. That is, once every 2-3 months you need to finish drawing another object. There is a freelancer who took work on this project. As a result, the customer, randomly, goes to him. And of course, he wants to work outside the studio. The freelancer, in turn, does not notify the studio of such a turn of events, and even more so does not inform the customer about the need to resolve all issues through the studio. Of course, the payment is the same, the percentage that the studio took for maintaining the project did not exceed 10%.
The fact that the customer is acting ugly is understandable, but it is logical, this is a business and there is a desire to save money.
But does a freelancer act beautifully in this situation?
His argument is simple: I did not know that the person with whom we communicated on the project represents the studio, and does not work in the customer's office.

Answer 1

Yes, he doesn't really do anything. He does the same job, while getting 10% more.
It is necessary to discuss such circumstances with the freelancer in advance - then you can make claims to him and talk about “beautiful / ugly”, and even then, only present, no more.
He does not have any obligations to you, except for the performance of the work itself.
It was necessary to motivate him from the very beginning, for example, by guaranteeing a certain scope of work for the future - in this case, he would think 100 times before working with this customer directly, depriving himself of the opportunity to fulfill your other orders.
This is a business, not a competition "who acts more beautifully."

Answer 2

If the customer himself wanted to go to a freelancer, then what did the freelancer do so badly - that he agreed to the customer's proposals. Should he have given up? Then take his place - the customer leaves you, the freelancer also refuses (they say I work only through the studio), and as a result, both lost their jobs / orders.
And besides, was everything going well between you and the customer - they don’t just leave.
Oh yes, and more. How can a customer save money if you yourself write “The payment is the same, of course,” in fact, those 10% of your margin go to the freelancer. If so, then the freelancer's behavior is logical - why shouldn't he want + 10% if the customer himself offers it (to work directly).
In the future, at least discuss such points before starting work with a freelancer. If you didn’t talk about it with him, then there’s nothing to breed fuss - everyone does as he sees fit, because there are no agreements or contracts.
Z.Y. I'm not saying that the freelancer is right, I'm saying that there was no agreement on such nuances before work - there was no contract or a simple verbal agreement - everyone here is to blame, and you should not shift the blame / resentment to someone alone - everyone has a claim about ethics or logic.
offtopic: "It's just business, nothing personal"

Answer 3

Freelancing is freelancing, whoever pays gets the job. It is not uncommon for freelancers to sacrifice projects that are more beneficial to them.
If you want to be safe, you can try to conclude contracts with freelancers who have an emergency. So there will be some chance.

Answer 4

Very ugly. The freelancer stole the client. Who wants to work with a freelancer who steals clients? None.

Answer 5

> This is a business, not a competition "who acts more beautifully."
I completely agree + I want to add that the customer himself wanted this, which means you are doing something wrong ...
If you don’t want such a situation anymore, hire a staff, it is often more expensive but also more efficient in many ways.

Answer 6

Once was in the same situation as your freelancer.
I did not delve into the reasons of the customer, but simply notified the studio with which I worked that they say the customer contacted me directly and I a) don’t want to spoil relations with the studio because of this, b) I don’t want to leave the project unfinished.
We are still working with the studio, but after the completion of the next stage of the project, the customer ran away to another cheaper freelancer, and as far as I know, the project was never launched.
I will not argue who is right / who is wrong, but you need to respect your employers, and any situation can be resolved “humanly”. That's just "humanly" - everyone is different;)

Answer 7

He acts beautifully, if people can work directly, then it is better to work directly.
Such things are regulated by the contract and all three parties act within its framework. If the studio did not add any additional value to its 10 percent, then the meaning of such a gasket.

Answer 8

The purpose of this survey is to identify the ethics of habrazhiteley. :)

Answer 9

In the future, sign a non-compete and non-solicitation agreement and sue in such a case. And if the customer decides that it is more convenient for him to keep your people on staff than to pay you, then what will you do?

Answer 10

Obviously, for a 10% markup, you did not create enough additional value for the customer to need it.
The freelancer acts adequately to the situation, "the legs feed the wolf."

Answer 11

A strange question is somehow little data ... A
freelancer undertakes to do some work for which you agree to pay. That's it, he doesn't owe you anything else. Next, you make a slip and connect it with a potential customer. I don't see anything unethical that a freelancer agreed to work directly. And it’s not a freelancer’s problem to think about who this person is and what role he plays in the project, it’s your problem to establish communications and make sure everything doesn’t get confused ...
And from the customer’s point of view, it’s generally interesting, it turns out you “twisted” your 10 %, and how did you justify this? Something tells me that initially the customer did not know at all that some part of the work was being done by a freelancer.

Answer 12

Are you sure that he really did not take the customer for a representative of the studio? 10% is not money either for the customer or for the contractor to cut off contact with you. Think, maybe there were some other reasons, delay in terms, non-response to letters.

Answer 13

Jobs in Siklum, there is outstaffing, honest and open mediation. At the same time, neither one nor the other has any special thoughts to remove the intermediary, since everyone understands the pluses. I have an honest white job with a fair white salary, a scrum master helping to communicate with the customer, excellent working conditions, a lot of interesting colleagues, an opportunity for training, etc., etc. The customer is also happy with the guarantees and service.
Everyone is to blame for any conflict, so you don’t need to look for the guilty person, but think about what to do so that this does not happen again.
Now, for some reason, I practically don’t work and only occasionally take on a good freelance job and understand that I myself am ready to pay a good intermediary.

Answer 14

That is, once every 2-3 months you need to finish drawing another object.
\\\ Was it framed somehow?
And of course, he wants to work outside the studio.
\\\ It's sad, apparently the studio showed itself "well". Especially considering that the price for the customer has not changed.
The freelancer, in turn, does not notify the studio of such a turn of events, and even more so does not inform the customer about the need to resolve all issues through the studio.
\\\ Again, the issue of registration of relations. If you took him for a one-time job, he did it, then he owes you nothing further. If you have a long-term contract with someone and there is a possibility that your outstaffer can work directly, then the relationship is formalized. All offices that sell their outstaffers in one way or another conclude an agreement in which relations are regulated in various ways. Not because all the bastards, but because the relationship must be regulated.
Of course, the payment is the same, the percentage that the studio took for maintaining the project did not exceed 10%.
\\\ What does project management involve? Either nothing, or the customer himself is ready to lead the project.
The fact that the customer is acting ugly is understandable, but it is logical, this is a business and there is a desire to save money.
\\\ You contradict yourself. They wrote above that the price is the same, then where does the savings come from? You obviously do not agree or do not know something.
But does a freelancer act beautifully in this situation?
\\\ And what should he fight with windmills? The Don Quixotes all died of hunger a long time ago.
His argument is simple: I did not know that the person with whom we communicated on the project represents the studio, and does not work in the customer's office.
\\\ I can quite believe it, given that freelancers usually think in their own way.
In total, the customer refused your services, and you are looking for the culprit on the side, although it may be worthwhile to figure out the true reasons :)

Answer 15

A freelancer is under no obligation to protect the studio's business.
It's all about what the contract was originally.