Is it worth posting emails of employees, departments on the site?

Question

Email

Hello!
Maybe I'm looking in the wrong place, but the search did not help.
Is it justified today to post email. mail of a specific employee on the site?
Or place only departments, but then a specific employee will write from them himself?
I see that many do not have an email on the site at all, only a form or there is, but many employees write from it alone.
In general , how is it accepted and effective to use mail today if there are several departments and each with several employees? (but not hundreds)
We use Yandex mail for the domain.

Answer 1

Boxes should always (except perhaps top managers) correspond to the functionality, and not to a specific employee who performs this functionality today. This is what the role-playing approach tells us. It's good if there is no "turnover" in your organization now, but what if economic conditions or some other circumstances change?
And then two options are widely practiced, depending on how the work is built in the business unit itself (i.e., on business processes) - A) whether one employee will constantly deal with incoming calls from the moment they arrive, or B) interaction with an external counterparty should be seen by a whole group of specialists of the department with the ability, if necessary, to "connect" to communication/correspondence:
option A is redirection (distribution group) to one or more mailboxes of employees who should receive letters with such functionality (and in this scheme it is desirable for the employee to be able to set the response details ("RETURN-TO") in response letters in some cases - to the "functional" mailbox so that the whole group of recipients can see the answer)
option B is the division of the "functional" mailbox between several workstations with the details of the response always from the "functional" mailbox