Is it worth it to start a "career" while studying in the technical support of the provider?

Question

Career in IT

And what should I do there (if they take me at all and will they take me if I study?), I read that there are 1,2,3 lines, how do they differ from each other? What should be done on a certain line and what can be expected to the maximum?
Are there career opportunities in networking, Linux? And even if not, is it worth accumulating "experience" of work, so that after studying I would not just sit in an educational institution, but work somewhere and do something?

Answer 1

Line 1 - stupid call center. Calls different customers with any stupid questions. You need to be able to communicate politely, have a good intuition to guess what might be wrong. Minimal access to technical issues, basically just to check that the client's balance is ok.
2nd line - the solution of technical issues, mostly known. Some access, maybe even reboot the router remotely.
3rd line - the solution to all other problems. Here you need an experienced specialist, for a small provider, this is usually even the main administrator of the entire infrastructure.
It makes no sense to go to the first line, the work there is more administrative than technical. It is better to pull up the required skills and go to the second.
In general, all these lines can differ greatly from company to company.

Answer 2

Quite an option.
Line 1 is communication directly with end users, the most tin and dumb. Better not to stay too long.
Line 2 does what the first line cannot do, and so on.
Growth from line 1 to line 2 and beyond is usually possible. There and networks, and Linux can be. And experience will accumulate.
Many started out that way.

Answer 3

Any job while studying is good. Develops independence and understanding where money comes from.
It is important that work with study does not conflict much, otherwise what is the point of combining it?