I will tell and show about the Megafon call center. Interestingly?

Question

Megaphone

What is the respectable public interested in?

Answer 1

And I'm just curious. And don't forget the interesting photos.

Answer 2

For example, I'm interested in:
- What kind of software handles requests
- How are applications generally classified that arrive.

Answer 3

Don't Forget the Pretty Girls

Answer 4

Statistics.
Queue management.
Solutions for fault tolerance at all levels (telephony, hardware, software, network, workplaces).

Answer 5

Although I am an outsider, I can write a little about the organization of work in another well-known company in the comments to your article. To draw, so to speak, parallels and try to find differences.

Answer 6

What are the working conditions, tables, chairs, monitors, headsets, lighting, average performance on computers, Spanish. whether softphones or separate TAs, how many calls you receive per day, how many people are on the average on the line, what is the main work schedule for operators, how they are “broken” into subcategories.