I connect via Citrix and krakozyabry is printed instead of English, how can I fix it?

Question

Citrix

When you try to print something in Intelij Idea in English, krakozyabry and sometimes a normal letter are printed. I don't understand what's going on.

Connected via Citrix to a remote real computer. At the same time, everything is printed normally in some notepad.

What needs to be configured so that the English layout is English in Intelije Idea?

On the screen, I tried to print the letter r many times.

https://photos.google.com/share/AF1QipNlvZ2mYWIl0A...