I changed the gateway, configured PPPoE, and it hung on the connection. What to do?

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tex6202018-05-26 14:09:03

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tex620, 2018-05-26 14:09:03

I decided to change the gateway, the old one burned out, I entered the login and password for PPPoE, but the connection panel freezes at the connection stage.
screenshots: imgur.com/gallery/8zfmgZ0

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Diman89, 2018-05-28
@Diman89

Obviously, call the provider's technical support