How to tame a cellular operator?

Question

Mobile Internet

Hello.
I use mobile Internet from tele2, I bought their "4G whistle". It seems to be all right, but they do what they want.
The whistle is good, the speed is wonderful. Whoever is in the subject probably knows that this modem is defined as a network card
and instead of some programs for connecting it has a simple built-in web interface through which you could
do something (disable / enable the Internet, operations with SMS and USSD) . And the first half of the year everything worked fine.
After six months of use, there was some kind of problem, because of which I had to call the support service.
And they did something, after which the USSD commands stopped working (probably some new technology for remote
firmware update), respectively, neither the balance nor any options can be connected / disconnected.
Called, spoke about the problem - zero emotions. The standard response is "reboot/reconnect/check settings".
I myself have never flashed the modem. Well, you can live with it. Although they offered to drive to the office and replace it.
It was somewhere in the summer of 2016, and now it's autumn 2018, i.e. 2 years have passed ... And as you understand, all this time USSD did not work
and does not work.
The tariff is as simple as 3 kopecks: a 7GB traffic package for a subscriber is 300 rubles / month. And in general, saying this to me behind the eyes.
For a while, I couldn’t even spend half a month.
I don't even watch porn and other videos. I didn’t even know when I watched the last video, annoying ads appear more often.
Moreover, the tariff conditions are rather strange. Those. This is something a sane person wouldn't think of.
Well, for example: at the end of the main traffic package, you can buy additional traffic, but firstly it is more expensive,
and significantly, secondly, this traffic is valid only for a day or until the end of the paid period - that's not the point.
This is the first moment.
The second point is that such additional packages can only be purchased a limited number of times, in my opinion 5, and then
you will still sit without the Internet.
Those. this suggests that they limit the use of traffic and encourage the user to save it.
Well, let's say they don't need money, let's say they need unspent traffic - that's their business, let
the main channels be idle.
But it's different. A month ago, I was left without the Internet. The first thought that came to mind is an insufficient balance for
the next monthly payment. I topped up my account and thought that the top up was enough and that the Internet
would appear, but it turned out that the traffic had ended. Those. 7GB used to be enough and now it suddenly began to end abruptly.
Okay, I took another SIM card and used it until the period of the next write-off of the subscriber came.
And the funny thing is, the traffic ended again, somewhere after 2 weeks, and this time everything was a little different.
It is clear that SMS came with a warning that the traffic was ending, but this is not important here.
The important thing is that they AUTHENTICLY connected the bearish "service" auto-renewal of traffic, which was not previously available under the terms of the contract,
or at least I DID NOT connect it. At the same time, a strange situation arose.
As part of the imposed service, 500 rubles were extorted in 10-11 days in order to provide 5GB, those same
5 packages of 1GB each. At the same time, the Internet ended again, because. balance has run out.
One hour or 2 nights. I call the support service: Waiting time 5 minutes, wait for an answer. As a result, I waited 10 minutes.
I ask the poor fellow: What's the matter? Why did you arbitrarily connect the traffic auto-renewal service to me?
The answer is amazing: "this is included in the terms of the tariff"
In general, the conversation was long, but useless.
Once again:
I did not connect any additional services.
They are not going to return the money.
And according to their details, 1GB of traffic is spent per day.
In general, there is an audio recording of the conversation, I can upload if you want to listen.
Hence the questions:
Who is to blame? What to do? :)
I mean, how can I force these thieves to return the funds and discourage the desire to connect all sorts of services?
And along the way, who uses what method of screening from advertising?
Here are some more new circumstances and evidence:

In the support https://vk.com/tele2 they claim that:

Answer 1

Called, spoke about the problem - zero emotions. The standard response is "reboot/reconnect/check settings".

All support services recruit workers only with a low level of intelligence. There is a filter there.
Remember: all opsos are like that. These are the most fraudulent companies in Russia: they connect services that the client did not request, they cheat with billing, etc. They have a bunch of methods to heat up the client. And since there are millions of customers, even if you heat each one for small amounts, you end up with a good profit.
P.S. Format the text of the question normally.

Answer 2

You are a mega-brake! This is not an insult, but a medical fact, humble yourself and accept it :D
They don't have that.
Regarding the settings and flashing the moped, go to w3bsit3-dns.com ( link for an example ), all this has been there for a long time.
Well, demand details or look in your personal account. Come to the office, finally! Or are you going to slow down? Get off the handle!!!
About advertising: uMatrix + uBlock Origin
is now on the case:
You write out claims on paper, as I understand it, except for the money and the return of the conditions, as they were, are you satisfied with everything? (well, USSD is disabled there):
- I want to return the money for additional imposed services that I did not order
- no, I did not ask for them and they were not included in my tariff
- no, no such service can be part of the contract
- you do not have my written informed consent to additional unordered services
... usually, even the most stubborn sheep stop insisting on this place
- I want them to turn off all (or make a list of which you want to keep) additional services
- no, I did not order them, I want to refuse
- additional services are not part of the contract, you do not have my signature
... well, in general, understand?
After that, you rest for an hour, gather your courage and calm down. Just before the call, you drink a cup of some sweet tea (speaking makes it easier), call support, list your complaints and voice your demands. Not rude, but demanding. If the operator says that he cannot do it - demand to file a claim, if he does not agree - demand the senior shift or the second line or someone from the management right now. You can also say that you strongly advise against dropping the call because you are recording the conversation (although it is better to say this at the very beginning, as well as in their notification).
Remember the main thing - you pay them money, no matter how little, they agreed (you agreed) to provide you with a service for this money.

Answer 3

Have you tried yota ?
it's not all there.