How to set up the left menu in the b24 box?

Question

Bitrix24

Good afternoon, the problem is as follows - the admin menu is displayed normally

, but this is how it is displayed for all other users

, tell me how to solve it?

Answer 1

Cumulative answer to the question.
In each case, it is necessary to consider the code and settings of the corresponding portal.
In general, such a problem can be observed in the following cases:
1) The user is not a member of the portal, but has access to the site.
This occurs when a user is added to the portal but is not counted as an employee.
Negligent developers begin to issue the rights to read files and folders in Bitrix and it turns out to be Frankenstein.
How to treat?
- Set the default box, see the rights and set similar ones (do not copy)
- Include users in the appropriate groups
- Add users to departments
2) The project was finalized or updated from older versions (up to 16)
The fact is that earlier the mechanics of the left menu were different and in the case when the portal was being finalized, its code can be changed.
How to treat? Check menu-files code
3) Incorrect permissions on the product and extranet user
Actually, this is a special case of number 1, someone corrected the rights or the index.php page and the user is not redirected to the extranet.
Accordingly, menu items are not added and redirect does not occur.
How to treat? View page code and
rights

Answer 2

for example, you can check if the standard templates have changed
in the admin panel
https://your-site-url/bitrix/admin/template_adm...