How to add a filter to the technical support module in Bitrix24?

Question

Bitrix24

Good morning everyone!
Another question on technical support in Bitrix24.
Is it possible to somehow add to technical support the ability to filter tickets by messages (for example, filtering by the responsible manager, by the subject of the case, etc.)?

Answer 1

As far as I remember, filtering by responsible manager is there out of the box.
Filtering by topic and by message go hand in hand.
There is only one filtering, which is not in the box - by author, i.e. it searches, but only if the author is a portal user.