How to report calls?

Question

Asterisk

Yes:
FreePBX 2.11.0.37
Asterisk 11.8
Some lines from outside without caller ID
Some lines from outside with caller ID
Do:
Provide the operator with the ability to mark calls with topics (for example: a call for a certain product or accounting) and sources, if necessary
Upon request, receive a report with statistics on topics and time.
Are there any ready-made solutions to this problem?

Answer 1

As for the source, we had a problem (not very important, but we wanted to have a +- count for statistics). Everything was decided by the fact that different numbers were indicated on different sources (advertising platforms, for example). And when a call came to a certain number (tobish from a certain site), the phone briefly displayed where they were calling from. + According to the list of received, you can + - compile statistics.
About

Provide the operator with the ability to mark calls with topics (for example: a call for such and such a product or to the accounting department)

, then it seems to me that there is only one way out, so that the operator would enter into the database for which product they are calling ...
Or an IVR that invites a person to press a button corresponding to his goal. For example:
If you want to buy a Pillow, press 1, if you want a bed, 2, if you need accounting, 3...