How to repair a laptop under warranty if the damage is only visible when disassembled?

Question

laptops

Recently, I gave an ASUS laptop under warranty to a service center with a small problem. After they returned it to me, I decided to open the back cover of the laptop at home and see if everything was in order (I had already done this before, I didn’t talk about it in the service, but I didn’t lose the guarantee). I noticed strange pieces of plastic in the case. After a short inspection, it turned out that the bolts that hold the laptop hinges are screwed into metal "bonks", and those, in turn, are in a plastic socket. One of these fasteners broke and now the right hinge is held not by three bolts, but only by two. The problem is that it is completely invisible from the outside and I don’t know how to make a claim at the service center so that they fix the damage under warranty. How should one proceed in such cases? Am I eligible to claim warranty repairs?

Answer 1

There is damage resulting from the work of the service workshop.
I doubt that you will be able to prove that they are to blame, and they should replace the case for you.
It's easier to do nothing until the end of the warranty, then stick this key yourself.

Answer 2

You can try to pass on an independent examination. They will conclude that the mount is broken. But in the service, it is most likely deployed with a phrase in the style: "They dismantled / knocked." And it will be difficult to prove otherwise.
So I agree with Andrey - wait for the end of the guarantee and glue it yourself

Answer 3

Don't bother and keep using your laptop. If it’s so important to send it in for repair so that it’s broken, then say that you put the laptop in a bag, for example, and plastic fell from there, they’ll only answer you yourself damaged it (you could press it, drop it), they’ll still take it and issue a conclusion that it’s torn off plastic socket (mechanical damage). A waste of time and nerves is waiting for you for sure.